Omnimerce MiniProgram FAQ
1. Accessing the MiniProgram
You can access the MiniProgram by scanning a QR code, visiting a shared link, or directly from the business’s website. No downloads are required.
- – Browse the menu or product list.
- – Place self-orders.
- – Choose between delivery, self-pickup options.
- – Make secure payments.
- – Earn and redeem rewards points through loyalty program.
- – Use exclusive vouchers offered by the merchant.
- – Track your order status.
2. Ordering on MiniProgram
Yes, sign up with your registered mobile number to start using MiniProgram.
- Select the outlet.
- Choose between pickup or delivery.
- Add items to your cart and go to Checkout.
- Enter the delivery address, recipient’s name and contact number.
- Select a delivery service and payment method, then confirm your order.
Payments can be made using debit/credit cards, e-wallets, or online banking.
Absolutely. The MiniProgram uses encrypted and secure payment gateways to ensure your payment details are protected.
Yes, you will receive updates on your order status, including preparation and delivery progress.
Stay reachable, ensure the drop-off point is accessible, and provide delivery instructions if necessary. Report issues promptly if you don’t receive your order.
Yes, just provide accurate delivery and receiver’s details.
At checkout, tap “Add a voucher”, select one voucher, and it will be applied automatically.
Delivery times may vary due to order volume and traffic. Track your order in the MiniProgram for updates.
Receipts are provided with your order.
Yes, just provide accurate delivery and receiver’s details.
No, but you can arrange a courier for collection.
No, you’ll need to place a new order for additional items.
No, to avoid confusion, address changes are not allowed post-order.
No, orders cannot be transferred between outlets.
No, cancellations are not possible once the rider has been found. If you find that you’ve placed the wrong order delivery address, you can call the rider directly.
3. Delivery Information
Delivery range is determined by our delivery partners’ real-time availability.
Delivery range is based on driving distance estimates and may vary.
Changes in our partners’ algorithms may affect the delivery range.
This may occur due to high demand or lack of delivery partners.
Track your order for updates. Delays may be caused by traffic or high order volume.
4. Loyalty Program
Earn 1 reward point for every RM1 spent. Points can be redeemed for vouchers.
Browse and claim vouchers under the “Vouchers” tab and find them under “My Vouchers.”
Yes, points are awarded for the non-discounted portion of your order.
5. Refund Policy
Submit a request via WhatsApp within 24 hours, including clear proof and details of the issue.
Check the delivery location and request a refund via WhatsApp within 24 hours. The number can be found at Settings > About Us page.
Yes, vouchers are refunded if the order is cancelled by us or the delivery partner.
For cases that delivery rider does not arrive, you may submit a request via WhatsApp within 24 hours. For orders that required refund, please login to MiniProgram, at Order section, find the Order number, scroll to the bottom to find the Contact Support button. Click on it and fill up the required information. Please wait for 1 – 3 working days, the we will contact you soon.
Contact Customer Support with your order ID and proof of refund.
Reward points will be deducted for refunded items.
Refunds are credited within 3 to 7 working days after approval.
Re-delivery depends on outlet and delivery partner availability.
Order cancellations are rare but may occur due to technical or unforeseen issues. Refunds are processed within 3 to 7 working days.
6. Complaints & Issues
Reports must be filed within 24 hours of order receipt.
Yes, login to MiniProgram, at Order section, find the Order number, scroll to the bottom to find the Contact Support button. Click on it and fill up the required information. Please wait for 1 – 3 working days, the we will contact you soon.
7. Technical Issues
Try refreshing the MiniProgram, clearing your browser cache, or requesting a new login link. Contact support via live chat if the issue persists.
8. Terms of Service & Privacy Policy
Visit the provided link for both documents.
